Frequently Asked Questions

How can we help?

FAQ for Energy Support

Energy Support

Any issue related to energy support schemes, find out more about it here.

FAQ for Energy Prices

Energy Prices

If your having issues with energy prices, we might be able to help you.

FAQ for Services

Services

Got a question about the services we offer? Find your answers here

FAQ for Suppliers

Suppliers

See if we can help you with any supplier issues here.

FAQ for Accounts

Accounts

Got a question about your Resolve energy portal? Find your answers here.

FAQ for Energy Contracts

Energy Contracts

Find out everything you need to know about your energy contracts.

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Recent News

Post Title

Energy guide for Colleges & Universities

Running a college or university is about putting education first, whilst trying to balance budgets, sustainability, and smart choices. With energy bills eating up a huge chunk of operational costs, institutions of higher learning are perfectly positioned to save serious money through smarter energy procurement and efficient energy management. Whether you’re...

Post Title

Summer 2025: 8 ways to reduce energy consumption

As summer approaches, UK businesses have a golden opportunity to cut energy costs while doing their bit for the planet. Warmer months often bring increased cooling demands and longer daylight hours, both of which can impact your energy bill. Here’s a guide to help you make smart changes that could reduce your business energy consumption and lead to long-term...

Post Title

Energy procurement guide for housing associations

With people in the UK still struggling with the cost of living, housing associations are under increasing pressure to reduce operating costs while continuing to provide affordable living for their tenants. One often-overlooked area that holds significant potential for savings is energy procurement. By working with an energy expert or broker, housing associations...